Thursday, March 17, 2011

I’m responsible for what I say, not for what you understand

I saw a tweet that read “I am responsible for what I say, not for what you understand” and at first it seemed like an irrefutable axiom. Our western culture prizes individual freedom and with that freedom comes certain responsibilities, like the responsibility for our own actions. My action is to say something so I am responsible for what I say your action is to hear what is said, so you are responsible for what you understand. It makes sense.  In a free society this is a true statement… Or is it?

There’s a scene in an old Peter Sellers movie where Sellers is standing next to a dog and a man approaches him:
Man: Does your dog bite?
Sellers: No.
Man reaches to pet the dog and is mauled.
Man: You said your dog doesn’t bite!
Sellers: That’s not my dog.
The scene is funny because there is an underlying assumption that our responsibility extends no further than the words we utter. The man asked a question and received an honest reply.  Sellers is not responsible for any conclusions or assumptions the man drew based on the honest reply he received. Sellers is only responsible for his completely honest reply. Or is he?

If a man tells a woman “hey, I can only meet you once a week, because I’m very busy and I have a wife.” And the woman walks away thinking “Well he can only meet me once a week because he keeps busy trying to avoid his wife.” He’s not responsible for the assumptions she made.  However, six months later when his life turns into a remake of Fatal Attraction, it won’t matter much who was responsible for the communication at the start.  You are responsible for what you say, and you are responsible for what is understood because you share in the consequences of that communication.  Your responsibility does not stop at the words you say, it must continue through the consequences of the exchange. What is understood by the other person matters in the communication. You are responsible for what is understood.

You are responsible for what you say, you are responsible for what is understood and you are also responsible for what you intend the person to understand. By saying “Honey, I was with the guys from church last night” the intent is to communicate something completely different from “we went barhopping and ended up at a strip club”.  When that person is accused of lying, it will be a valid accusation. The intention was for the person to understand something different from the truth, though the words used were true the intent of the communication was a lie. Remember the whole “I did not have sex with that girl” fiasco. Intent matters.  You are responsible for the intent.

We have laws that make you responsible for what you intend the other person to understand.  By law an advertiser is responsible for what it says and for what it intends people to understand. When an advertiser says ‘Buy this product, it will grow hair on your head’ its intention is to make people believe the product will grow hair. When people discover it doesn’t grow hair, there is a lawsuit. The advertiser’s responsibility does not end with what is said, it extends to the consequences of the communication.  The consumer spent money on a product that does not work.  By the way, that’s why we invented fine print, to get around our intentions.  ‘This product will grow hair on your head”- and in fine print - “if you’ve recently had Dodo skin surgically grafted to your right buttock on a Friday.” Now it’s caveat emptor baby!

You are responsible for want you say. You are responsible for what is understood.  You are responsible for your intention in the communication. There is no way around it, the responsibility is yours!  So next time you are walking your dog and your elderly neighbor smiles at you and says “Good Morning, fine day for a walk isn’t it?” Just kick the cane out from under her and run like hell! It’s not worth it!

39 comments:

  1. but there are also situations, when your intentions are interpreted wrong only because the other person see things from different perspective than you do. then what?

    ReplyDelete
  2. In response to Poli: Obviously this post can’t cover every situation in human interactions, and it certainly is not meant to be taken as a serious analysis of human communication, it’s just a silly blog of things that pop into my head. Even people who share the same experiences will have different interpretations of the experience and so there are as many different perspectives as there are people in the world. Personally I find that sarcasm doesn’t often translate well into the written word, it is mostly based on body expressions and tone of voice, and often find that someone with a different perspective interprets my written sarcasm as a statement of fact. The only advice I can give you is ‘know your audience’. Verbal communication is woefully inadequate to communicate intentions. Thanks for the comment!

    ReplyDelete
  3. Assumption is mother of all fuck-ups!
    So when the man "ASSumes" it's Sellers dog, you get natural selection in action.

    Also something funny about assumption: it's a 100% winning chance. When you assume right, you win but when you assume wrong, the other loses.

    Go figure! :-))

    ReplyDelete
  4. If you make a claim and your claim is not true then you're responsible for what you say and what people understand.
    When I say, "the dog has a cane, then I am not responsible for someone to assume or understand that the dog is using a cane to walk, we all know that the doesn't know how to use a cane.

    ReplyDelete
  5. If your intention is to communicate, then saying ‘the dog has a cane’ without specifying that it’s a candy cane or that the dog has it in its mouth, makes you are partially to blame for the failure of the communication. Verbal communication is woefully inadequate most of the time and I think that if a person is unwilling to develop a basic vocabulary and the most rudimentary critical thinking skills to formulate coherent thoughts, then he is to blame for the inevitable failure of his communications. Now,on the other hand, if the recipient of such a communication is decorating a xmas tree with candy canes and yet assumes the dog is walking with a cane… then there is just no hope for the world.

    ReplyDelete
    Replies
    1. Here, here ... Couldn't had said it better Adriana.

      Delete
    2. People, in general, are stupid and you either break it down for them like little kids or you just say what is on your mind and hope for the best. You have to either speak to your audience if you are really trying to get something in return or care about your message. If you really don't care and just want to say what is on your mind and leave it up to them, then yes, it really is up to them. The world has turned too PC and made people believe that it is OUR responsibility to make people understand everything that we are saying at every step of the way. I can't teach people how to think. I can't go back and relive a person's life so they can understand all the nuances of day to day life. Sometimes you will encounter dumb asses who just don't get it. I really am not responsible for how you understand things.

      Delete
    3. "If you expect people to be reasonable, you're doomed to bitterness and disappointment!
      If you don't, you occasionally get a pleasant surprise!"

      I think the key here is "all care taken but no responsibility". We can't always monitor and control how someone understands what we say or do.

      Delete
  6. I think its supposed to read, your not only responsible for what you say but how people take it.

    ReplyDelete
  7. meaning if you say something to your brother inlaw about his kids , and he takes it the wrong way it is your responsibility to explain what you said to him correctly so that it isn't taken the wrong way and doesn't cause a rift.
    bennet

    ReplyDelete
  8. that is of course assuming you didn't mean it in a derogatory way to begin with.

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  34. Verbal communication is only one means of communication. There is visual communication to consider as well. For example, if a woman dresses and acts in a provocative manner, is she not communicating many messages? Is she not communicating that she desires attention by dressing in a manner that draws attention to herself?

    There are many layers to this conversation!

    ReplyDelete
  35. It's not to be taken in context and it is used more in a colloquial sense and intended to be taken out of context. It means that I'll say what I say and it will mean what it will mean and the only one who it needs to make sense to is me. Really it means that whatever I say it will mean what I meant it to say no matter what direction you take it. It has nothing to do with responsibility and everything to do with understanding. Understanding that it really doesn't matter how you interpret it, I said what I said and it meant what it meant the way I wanted it to and if you get it, don't get it or twist it around, that's your problem. When I say "I’m responsible for what I say, not for what you understand", It means take it any way you want to and if you get it you get it, if you don't you don't. For instance if I say "Nice car." Now if I like the guy, he'll be like cool, thanks. But if we aren't on good terms he'll be like, "huh?" Will he think I want to be his friend now? Will he think what is this guy up to now? Will he think is this guy going to do something to my car? How did I look when I said it? Could he read my body language? I know what I meant when I said it, but he doesn't. If we aren't on good terms I'm certainly not going to explain myself to him. So he will think what he wants to. I’m responsible for what I say, not for what you understand. Nice interpretation of the phrase Mr. Blog owner : ) Right? I do like your title of this blog though. (now interpret that last sentence, only picture me being an English gent having applauded the title when I said "I do like your title of this blog though." It completely changes the context of your understanding of my compliment to you addressing you as Mr., just as my explanation regarding you as Mr. does. Oh dear, it's tea time, tata : ) As I log in to Google I see you are Adriana, pretty name Ms. Adriana : )

    ReplyDelete